BOOKING POLICIES

appointment prep

Please ensure all surfaces are free of personal items, clutter or debris to receive the most thorough servicing if you are ONLY receiving a deep clean service.
Most clients prefer to be home for the first cleaning to get to know their cleaner and to point out any special requests. For recurring bookings, you do not have to be present for the cleaning. We can enter the home via access code door, hidden key, back door, etc.
Please note, if this is your first service and the condition is less than fair/average (presence of mold, mildew, and soap scum, excessive dust, dirt and grime as well as lack of visibility of surfaces and clutter) we may charge an extra care fee of up to 50% of the estimated price. This fee depends on the booking circumstances, supplies used and time it takes to complete the service. We do our best to estimate the accurate pricing for most homes, however, it is impossible to give a flat rate for every home without an on-site estimate.

Since we are a small business, most cleaning jobs will be completed by the owner, larger jobs will require us to outsource additional workers as our business grows.
We come prepared with various cleaning supplies and pride ourselves on using natural cleaning products. If you'd like us to use your personal supplies, we can accommodate that.

Bookings may be cancelled or rescheduled at any time via the confirmation email or phone.
Cancellations made at least 48 hours before the start of your booking will result in NO CHARGE.
Cancellations made less than 48 hours prior to your booking will result in a $50 FEE.
Cancellations made less than 24 hours before the booking time will be charged at full price and are not eligible for a refund.

Your card will be charged the day of the cleaning and an automated confirmation email with receipt will be sent.
You can tip with cash or card at the end of your service, they will be split evenly amongst all workers. Tips are always greatly appreciated!

Connect with us for a free quote today!